TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

NEXTGEN PHONE TRADING FZCO

5WA-132 DAFZA, Dubai, United Arab Emirates
Email: navid@nextgenfzco.com
Phone: +971-4 558 3423 | +971-56 994 2770
Website: www.nextgenfzco.com

License number: 06491

Effective Date: March 2026
Version: 2.2

INTRODUCTION

These General Terms and Conditions (“Terms”) establish the framework governing all commercial transactions between NEXTGEN PHONE TRADING FZCO (“Supplier,” “We,” “Us,” “Our”) and all customers, distributors, retailers, and resellers (“Customer,” “You,” “Your”). These Terms apply to all purchases, orders, and business arrangements, whether communicated verbally or in writing. By engaging with NEXTGEN PHONE TRADING FZCO—including placing orders, accepting quotations, or conducting business—the Customer expressly acknowledges and accepts these Terms in their entirety.

Should any provision within these Terms be unacceptable to the Customer, the Customer is advised to refrain from proceeding with the transaction.

1. SCOPE OF BUSINESS AND PRODUCTS

1.1. NEXTGEN PHONE TRADING FZCO operates as a wholesale distributor of authenticated electronic devices and consumer technology products, sourced exclusively from authorized manufacturers and licensed distributors. Our product portfolio encompasses smartphones, tablets, laptops, audio equipment, smart home devices, and related accessories from globally recognized brands including, but not limited to, Apple, Samsung, Sony, JBL, and DJI.

1.2. All products offered through NEXTGEN are manufactured by licensed producers and acquired through authorized distribution channels. We maintain strict protocols to ensure product authenticity and compliance with international standards. Our sourcing practices are designed to guarantee that each item delivered to our customers is a genuine, first-quality product with valid manufacturer warranties where applicable.

2. PRODUCT AUTHENTICITY AND COMPLIANCE

2.1. NEXTGEN PHONE TRADING FZCO provides absolute certification that every product supplied under these Terms is original, authentic merchandise sourced directly from authorized distributors and manufacturers. We guarantee the absence of counterfeit components, unauthorized reproductions, or refurbished units unless explicitly designated and clearly labeled as such in the order confirmation.

2.2. All products comply with applicable international safety standards, regulatory requirements, and manufacturer specifications. This certification of authenticity extends to product packaging, documentation, and included accessories, which are likewise genuine and conform to manufacturer specifications.

2.3. In the event that any product is later determined to be inauthentic through official manufacturer verification or authorized testing, NEXTGEN will provide, at its option, a full refund or complete replacement at no cost to the Customer, subject to verification through authorized channels.

3. ORDERING AND ORDER CONFIRMATION

3.1. Customers may initiate orders through multiple communication channels: email correspondence, telephone communication, WhatsApp messaging, or online inquiry forms accessible through our website. Upon receipt of an order request, NEXTGEN will provide a detailed quotation specifying product descriptions, quantities, unit pricing, applicable taxes or fees, estimated delivery timeframes, and shipping arrangements.

3.2. The quotation serves as a commercial proposal and does not constitute a binding commitment. An order becomes binding only upon receipt of NEXTGEN’s written confirmation, which establishes mutual agreement regarding product specifications, quantities, pricing, delivery terms, and payment arrangements. Payment receipt or initiation further confirms the binding nature of the transaction.

3.3. Customers retain the right to modify or cancel orders within twenty-four hours of initial placement without incurring penalties. Orders cancelled after payment processing may be subject to reasonable administrative processing fees. NEXTGEN reserves the authority to decline, adjust, or cancel orders that do not align with our operational capabilities, risk management protocols, or business requirements. In such instances, NEXTGEN will communicate its position to the Customer immediately, and any payments made will be fully refunded without undue delay.

4. PRICING AND COMMERCIAL TERMS

4.1. All quotations issued by NEXTGEN remain valid for seven calendar days from the date of issuance unless a different validity period is explicitly specified. Following expiration of the quotation period, NEXTGEN reserves the right to adjust pricing to reflect market conditions, currency fluctuations, supplier cost modifications, or changes in availability.

4.2. Pricing is quoted on an EXW (Ex Works, Incoterms 2020) basis from our Dubai facility unless alternative terms have been formally agreed in writing. Unless otherwise explicitly stated, quoted prices exclude international shipping costs, insurance premiums, import duties, customs fees, value-added taxes, and any other governmental levies. The Customer bears full responsibility for all costs associated with transportation, insurance, regulatory compliance, and customs clearance.

4.3. NEXTGEN acknowledges that minimum order quantities may apply to certain products, with specific thresholds clearly indicated in product listings and formal quotations. Promotional pricing or special offers remain subject to specified promotional periods and applicable promotional terms. Should significant cost pressures arise from supplier increases, substantial currency fluctuations exceeding five percent, or material changes in market conditions, NEXTGEN may adjust prices prospectively, with written notice provided to the Customer prior to shipment.

5. PAYMENT TERMS AND CONDITIONS

5.1. Payment for all invoiced amounts is due within eight days from the invoice date, calculated using the calendar day method. This standard payment term applies universally unless NEXTGEN has executed a separate written agreement establishing alternative credit terms for the specific Customer.

5.2. NEXTGEN accepts payment exclusively through international bank transfer to the bank account details specified on each commercial invoice. Bank wire transfers utilizing SWIFT and IBAN codes are the preferred method, with specific payment instructions provided on all invoicing. Payment must be submitted in the exact currency designated on the invoice; any currency conversion fees or exchange rate differentials are the Customer’s responsibility and should not be deducted from the remitted amount.

5.3. The Customer remains responsible for ensuring that funds are received in full by the specified due date. Banking delays, processing times, or procedural issues do not extend the payment deadline. Invoices not paid by the established due date will incur a late payment charge of one and one-half percent per month (or the maximum rate permitted under applicable law, whichever is lower) calculated on the outstanding balance. NEXTGEN further reserves the right to suspend fulfillment of subsequent orders and to suspend all commercial services to any Customer with overdue payment obligations. Persistent non-payment may result in escalation to formal legal proceedings, with all associated legal and collection costs charged to the debtor.

5.4. Refunds or account credits are issued exclusively in the following circumstances: invoiced amounts paid in excess of actual obligations, mutually agreed price adjustments, or approved product returns processed within the established return window. Refund processing typically requires ten to fifteen business days, with funds returned to the original payment instrument. The Customer may not unilaterally withhold payment or offset disputed amounts against other invoices.

6. SHIPPING, DELIVERY, AND TRANSFER OF RISK

6.1. Under EXW (Ex Works) terms, the Customer arranges and bears all costs for transportation of products from our Dubai facility. NEXTGEN provides expert assistance in identifying reputable freight forwarders and negotiating shipping arrangements, should the Customer request such support; however, all associated shipping costs and logistics decisions remain the Customer’s responsibility. NEXTGEN can also arrange shipping services on the Customer’s behalf, with shipping costs calculated separately and invoiced accordingly.

6.2. Standard order fulfillment occurs within three to five business days following receipt and clearing of payment. Delivery timelines depend significantly on the chosen shipping method, destination geography, customs processing, and external factors including weather, carrier capacity, and port operations. NEXTGEN does not control shipping carriers, customs authorities, or international logistics networks; therefore, we cannot guarantee specific delivery dates or be held responsible for delays caused by these external parties.

6.3. Risk of loss, damage, or destruction of goods transfers to the Customer upon dispatch from NEXTGEN’s warehouse and acknowledgment by the shipping carrier. Following dispatch, the goods are the Customer’s responsibility. NEXTGEN strongly recommends that Customers procure comprehensive cargo insurance covering the full replacement value of shipments. All shipping documentation, including commercial invoices, packing lists, certificates of origin, and export declarations, will be provided promptly to facilitate customs clearance and delivery.

6.4. The Customer must supply complete and accurate delivery addresses. NEXTGEN is not responsible for failed deliveries resulting from incomplete, incorrect, or misdirected address information. Should goods be returned to NEXTGEN due to delivery failures, the Customer will be responsible for all associated re-shipping costs and storage fees incurred.

7. QUALITY ASSURANCE AND PRODUCT CLAIMS

7.1. Customers are obligated to inspect goods upon receipt and to report any visible damage, defects, or discrepancies within seven calendar days. Claims regarding product quality, condition, or specification variations must be submitted in writing with photographic documentation and detailed descriptions of the alleged issue. Products claimed to be defective must remain in substantially unopened, original condition to qualify for claim consideration.

7.2. Should a Customer dispute the authenticity of any product, NEXTGEN will conduct a thorough investigation within ten business days. NEXTGEN will provide comprehensive documentation establishing the product’s authentic origin, including distributor agreements, manufacturing certificates, and supply chain verification. Where appropriate, NEXTGEN will facilitate independent testing through authorized manufacturer service centers or recognized testing facilities to definitively establish authenticity. Authentication claims must be formally submitted within five business days of receipt; claims submitted after this period will not be accepted for investigation.

7.3. Manufacturing defects and product performance issues are governed by the original manufacturer’s warranty program, which is administered directly by the respective manufacturer or their authorized service network. NEXTGEN can facilitate warranty claim processes and provide assistance in coordinating with manufacturer support, but NEXTGEN does not provide direct coverage for manufacturer defects. Customers must contact the manufacturer or authorized service centers for warranty processing and technical support.

8. RETURNS AND PRODUCT EXCHANGE

8.1. Products may be returned within fourteen calendar days of delivery provided that the product remains unused, unopened in its original factory packaging, and accompanied by all original accessories and documentation. Returns must be initiated with formal notice to NEXTGEN and approval via Return Authorization (RA) number prior to shipment; products returned without authorized RA numbers will not be accepted.

8.2. The following categories of products are non-returnable under any circumstances: products that have been opened, powered on, or otherwise used by the Customer; products returned beyond the fourteen-day window; products with damaged, defaced, or incomplete original packaging; and products where damage or defect results demonstrably from Customer handling or negligence.

8.3. Approved returns of unused products may be subject to a restocking fee of ten to fifteen percent of the original purchase price to offset handling, inspection, and repackaging costs. Returns initiated due to NEXTGEN error, incorrect shipment, or documented manufacturing defects are exempt from restocking fees. Return shipping costs are borne by the Customer unless the return results directly from NEXTGEN’s error or a documented product defect, in which case NEXTGEN may reimburse reasonable return shipping expenses.

8.4. Upon receipt and inspection of returned merchandise, NEXTGEN will process refunds or credits within ten to fifteen business days. Refunds are remitted to the original payment method; return shipping costs are non-refundable unless the return was caused by NEXTGEN’s error or a product defect.

9. WARRANTIES AND MANUFACTURER COVERAGE

9.1. NEXTGEN provides a comprehensive authenticity warranty, guaranteeing that all delivered products are genuine, first-quality merchandise from authorized sources. This authenticity warranty is exclusive to NEXTGEN and represents our primary warranty obligation. All other product warranties—including fitness for particular purposes, merchantability, performance characteristics, and durability—are governed exclusively by the original equipment manufacturer’s warranty program.

9.2. Customers will receive manufacturer warranty documentation with their products. Warranty service claims, technical support, and coverage determinations are handled directly by the respective manufacturer or their authorized service network. NEXTGEN can facilitate communication with manufacturer support and assist in initiating warranty claims, but coverage determinations and warranty fulfillment remain entirely within the manufacturer’s authority. The Customer is responsible for understanding and adhering to the terms, conditions, limitations, and exclusions of the manufacturer’s warranty program.

10. LIABILITY, DISCLAIMERS, AND LIMITATIONS

10.1. NEXTGEN’s total cumulative liability arising from or related to any order, product, or transaction is strictly limited to the total purchase price of the specific order in question. NEXTGEN is not liable for, and explicitly disclaims responsibility for, indirect damages, incidental damages, consequential damages, punitive damages, loss of profits or revenue, loss of data or business interruption, diminution of goodwill, reputational harm, or any other damages that arise indirectly or incidentally from the use of our products or services.

10.2. Except for the authenticity guarantee explicitly stated herein, all products are provided on an “as-is” basis without any implied or express warranties. NEXTGEN does not warrant the suitability of products for any specific intended use, does not guarantee compatibility with third-party devices or software systems, and does not warrant performance characteristics beyond the manufacturer’s published specifications.

10.3. These limitations on liability are fundamental to the pricing and business model of NEXTGEN and would not be agreed to absent such limitations. The Customer acknowledges that these limitations are reasonable and proportionate to the wholesale nature of our business relationship.

11. CUSTOMER RESPONSIBILITIES AND COMPLIANCE OBLIGATIONS

11.1. The Customer assumes full responsibility for understanding and adhying to all applicable laws, regulations, and requirements in their jurisdiction of operation. This includes, without limitation, import licensing, customs duties, value-added taxes, regulatory compliance certifications, and industry-specific rules governing the sale and distribution of consumer electronics.

11.2. Customers are prohibited from engaging in misrepresentation or deceptive practices, including falsely claiming products are from unauthorized sources, misrepresenting product condition or history when reselling, or failing to disclose material information to end-consumers or marketplaces. Customers must represent products accurately to downstream buyers and must comply fully with the terms of service and seller policies of any e-commerce platform through which they conduct sales.

11.3. The Customer certifies that all products purchased will be used lawfully and in compliance with applicable regulations. NEXTGEN does not knowingly sell to individuals or entities operating under international sanctions, engaged in prohibited financial activities, or intending to use products for illegal purposes.

12. CONFIDENTIALITY AND BUSINESS INFORMATION

12.1. NEXTGEN treats Customer information with appropriate confidentiality, including business identification, purchasing history, pricing discussions, and order specifics. However, NEXTGEN may disclose information to the extent required by law, court order, government agency request, or to protect NEXTGEN’s legal interests. Additionally, NEXTGEN may share operational information with logistics partners, payment processors, and accounting service providers strictly to the extent necessary for order fulfillment and regulatory compliance.

12.2. Customers are similarly expected to maintain confidentiality regarding any proprietary information shared by NEXTGEN, including pricing structures, supply relationships, and business methodologies.

13. FORCE MAJEURE AND UNFORESEEN CIRCUMSTANCES

13.1. Neither party will be deemed in breach of these Terms for failure to perform obligations when such failure results from circumstances beyond reasonable control, including natural disasters, pandemics, war, terrorism, government actions, sanctions, civil unrest, labor disputes, or severe supply chain disruptions. In the event of force majeure, NEXTGEN will notify the Customer promptly, will make reasonable commercial efforts to resume normal operations, and will offer alternative solutions where operationally feasible. The Customer’s payment obligations remain unaffected by force majeure events impacting NEXTGEN’s operations.

14. DISPUTE RESOLUTION AND GOVERNING LAW

14.1. These Terms and all commercial relationships arising therefrom are governed by and construed in accordance with the substantive laws of the United Arab Emirates, without reference to conflicts of law principles. The parties expressly agree to the exclusive jurisdiction of the courts of Dubai, Emirate of Dubai, UAE, for resolution of all disputes.

14.2. In the event of a dispute, the Customer is encouraged to contact NEXTGEN directly via email (navid@nextgenfzco.com) or telephone (+971-4 558 3423) to attempt amicable resolution. All disputes must be formally submitted in writing within thirty days of the event giving rise to the dispute. NEXTGEN will investigate and respond to disputes within ten to fifteen business days. If amicable resolution proves unsuccessful, the parties may pursue formal legal proceedings in accordance with UAE law and the jurisdiction of Dubai courts. Any legal proceedings will be conducted in English unless otherwise agreed by the parties.

15. TERMINATION AND SUSPENSION OF SERVICES

15.1. NEXTGEN reserves the right to terminate commercial relationships with Customers whose conduct violates these Terms, who persist in non-payment, or whose actions pose reputational or legal risk to NEXTGEN. Termination will be communicated in writing, and all outstanding invoices will remain due and payable. Following termination, no new orders will be accepted from the Customer.

15.2. NEXTGEN may also suspend fulfillment of pending orders without liability if payment is overdue, if the Customer’s conduct raises compliance concerns, or if circumstances indicate heightened risk. Suspension will be communicated promptly, and services will resume upon remediation of the underlying issue or resolution of outstanding obligations.

16. MODIFICATIONS AND UPDATES TO TERMS

16.1. NEXTGEN reserves the right to modify these Terms at any time. Material modifications will be communicated to established Customers via email or through publication on our website. Continued engagement with NEXTGEN following notification of modifications constitutes acceptance of the updated Terms. Customers are responsible for regularly reviewing the current version of these Terms available on www.nextgenfzco.com.

17. INTELLECTUAL PROPERTY AND BRANDING

17.1. All trademarks, logos, brand names, and product designations referenced on NEXTGEN’s website and marketing materials are the intellectual property of their respective manufacturers and rights holders. NEXTGEN is an authorized distributor of these brands and does not claim ownership.

Use of these marks by NEXTGEN is limited to identification of authentic products as marketed by the respective brand owners.

17.2. All content on www.nextgenfzco.com, including text, images, graphics, design elements, and video content, is the exclusive intellectual property of NEXTGEN PHONE TRADING FZCO and is protected under international copyright law. Reproduction, modification, distribution, or public display of NEXTGEN’s intellectual property without written permission is prohibited.

18. ENTIRE AGREEMENT AND SEVERABILITY

18.1. These Terms, together with any specific written purchase agreements or order confirmations, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior negotiations, agreements, and understandings, whether written or oral. If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

CONTACT INFORMATION

For inquiries, clarifications, or formal communications regarding these General Terms and Conditions:

NEXTGEN PHONE TRADING FZCO
5WA-132 DAFZA, Dubai, United Arab Emirates
Email: navid@nextgenfzco.com
Telephone: +971-4 558 3423 | +971-56 994 2770
Website: www.nextgenfzco.com

Document Version: 2.2 | Effective: March 2026